Shipping policy

At Vaigai Water Salt, we are committed to providing reliable and efficient delivery of water softener salt tablets to customers across the United Kingdom.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Times

Estimated delivery times are:

  • Standard Delivery: 2–5 working days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other factors beyond our control.

Shipping Charges

Delivery charges are calculated at checkout and displayed before payment is completed.

Shipping costs may vary depending on:

  • Order size

  • Order weight

  • Delivery location

All applicable delivery charges will be clearly shown before you place your order.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Customers will receive confirmation of shipment via email.

Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

  • Leave the parcel in a safe place

  • Leave a calling card with further instructions

  • Attempt redelivery

Customers are responsible for ensuring that delivery information is accurate at the time of ordering.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Vaigai Water Salt shall not be liable for delays caused by:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Incorrect delivery information provided by the customer

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs of the damaged product and packaging where possible

We will investigate the issue and work towards a suitable resolution.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

Additional delivery charges may apply if an order needs to be redirected or re-shipped due to incorrect information supplied during checkout.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Vaigai Water Salt

Operated by BuyByon Ltd

71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: vaigaiwatersalt@gmail.com

Phone: +44 7999 875096

Business Hours:

Monday – Sunday: 9:00 AM – 5:00 PM