Refund & Returns Policy

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At Vaigai Water Salt, we aim to provide high-quality water softener salt products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unopened, unused, and in its original packaging.

• The item must be in a resalable condition.

• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns of:

• Opened products

• Used products

• Products that have been damaged after delivery due to customer handling

Damaged, Faulty or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Photographs of the product and packaging where applicable

We will assess the issue and arrange a replacement, exchange, or refund where appropriate.

Return Process

Before returning any item, please contact our customer support team for return instructions.

Returns sent without prior contact may experience delays in processing.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Return Shipping Costs

Unless the item is faulty, damaged, or supplied incorrectly, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

Contact Information

Vaigai Water Salt
Operated by BuyByon Ltd

Registered Office:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: vaigaiwatersalt@gmail.com

Phone: +44 7999 875096