Privacy Policy

This Privacy Policy explains how Vaigai Water Salt Operated by BuyByon Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website or place an order with us. We are committed to handling your data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Vaigai Water Salt Operated by BuyByon Ltd is a UK - registered retailer of water softener salt tablets. We are the data controller for the personal information you provide to us.

Company Number: 16777236

Registered Address: 71-75 Shelton Street, Covent Garden, London,WC2H 9JQ,United Kingdom.

Email: support@vaigaiwatersalt.co.uk

Phone: +44 7999 875096

2. What Personal Data We Collect

We collect personal data in the following circumstances:

When you place an order

  • Full name and billing/delivery address
  • Email address and telephone number
  • Payment information (processed securely via our payment provider — we do not store card details)
  • Order history and purchase records

When you create an account

  • Email address and password (stored in encrypted form)
  • Saved delivery addresses and subscription preferences

When you contact us

  • Name, email address, and the content of your enquiry
  • Any other information you choose to provide

Automatically when you browse our website

  • IP address, browser type, and device information
  • Pages visited and time spent on the site
  • Referring website or search terms
  • Cookie data (see Section 8)

3. Legal Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

  • Contract performance — to process your orders and manage your account
  • Legal obligation — to comply with tax, accounting and other regulatory requirements
  • Legitimate interests — to improve our services, prevent fraud, and communicate order updates
  • Consent — for marketing emails and non-essential cookies (which you can withdraw at any time)

4. Sharing Your Personal Data

We only share your data with trusted third parties where necessary to operate our business and fulfil your orders:

  • Delivery couriers — your name and delivery address are shared with our logistics partners to fulfil deliveries
  • Payment processors — payment data is handled by a PCI-DSS compliant third-party provider; we do not store card details
  • Email service providers — we use a third-party platform to send order confirmations and marketing emails
  • Website analytics — anonymised traffic data is processed by analytics tools (e.g. Google Analytics)
  • Legal authorities — we may disclose data where required by law or legal process

All third-party processors are required to process your data securely and in accordance with UK GDPR.

5. How Long We Keep Your Data

  • Order records — retained for 7 years in accordance with HMRC requirements
  • Account data — retained while your account is active, and for 2 years after last activity
  • Marketing preferences — retained until you withdraw consent or unsubscribe
  • Customer service communications — retained for 3 years

6. Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — to request a copy of the data we hold about you
  • Right to rectification — to ask us to correct inaccurate data
  • Right to erasure — to request deletion of your data, where no legal obligation exists to retain it
  • Right to restrict processing — to request that we limit how we use your data
  • Right to data portability — to receive your data in a structured, machine-readable format
  • Right to object — to object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — to withdraw consent for marketing at any time

To exercise any of these rights, please contact us at vaigaiwatersalt@gmail.com We will respond within 30 days.

7. Cookies

We use cookies and similar technologies on our website. Cookies are small text files stored on your device that help us improve your browsing experience.

  • Essential cookies — required for the website and shopping basket to function (no consent needed)
  • Analytics cookies — help us understand how visitors use our site (consent required)
  • Marketing cookies — used to show relevant advertisements (consent required)

You can manage or withdraw your cookie consent at any time via the cookie settings link in our website footer.

8. Data Security

We take the security of your personal data seriously. Our website uses SSL/TLS encryption (HTTPS). Payment data is processed using industry-standard PCI-DSS compliant infrastructure. Access to personal data is restricted to authorised staff only. We regularly review our security practices and data handling procedures.

In the unlikely event of a data breach that poses a risk to your rights, we will notify the Information Commissioner's Office (ICO) and affected individuals in accordance with our legal obligations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. When we make significant changes, we will update the "last updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this page periodically.

10. Contact & How to Complain

For any questions about this Privacy Policy or your personal data, please contact us:

If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the UK's data protection regulator:

  • Information Commissioner's Office (ICO)
  • Website: ico.org.uk
  • Helpline: 0303 123 1113