Delivery & Returns

Delivery Information

Vaigai Water Salt delivers water softener salt products throughout the United Kingdom.

Processing Times

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

Delivery Times

Standard Delivery: 2–5 business days

Delivery times may vary depending on your location and courier availability.

Delivery Charges

Delivery charges are displayed during checkout before payment is completed.

Returns Policy

We accept returns within 14 days of delivery.

Return Conditions

To qualify for a return:

  • Products must be unopened and unused
  • Products must remain in their original packaging
  • Products must be in a resalable condition
  • Proof of purchase must be provided

Damaged or Incorrect Orders

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Description of the issue
  • Supporting photographs where applicable

Refunds

Once returned goods have been received and inspected, approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Contact Information

Email:
vaigaiwatersalt@gmail.com

Phone:
+44 7999 875096